TERMS
OF USE.

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and VaultLine Cargo LLC, a logistics company operating under the laws of the State of Texas, USA ("VaultLine," "we," "our," or "us").

By visiting vaultlinecargo.com, registering for an account, requesting a freight quote, booking a shipment, or using any feature of our platforms or services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

These Terms apply to all visitors, users, clients, carriers, brokers, and any other individuals or entities who access our website or engage with VaultLine Cargo in any capacity.

VaultLine Cargo provides freight brokerage, logistics coordination, customs brokerage, warehousing, and related supply chain services through our website, customer portal, and direct engagement with our team. Our services include, but are not limited to:

• Full Truckload (FTL) and Less Than Truckload (LTL) road freight across the 48 contiguous US states and cross-border to Canada and Mexico
• International air freight to and from 300+ airports worldwide
• Ocean freight (FCL and LCL) through major global trade ports
• Customs brokerage, import/export documentation, and ISF/AES/EEI filing
• Warehousing, distribution, fulfillment, and cross-docking services
• Supply chain consulting, carrier procurement, and cargo insurance

Our services are intended exclusively for commercial and business use. You must be at least 18 years of age and legally authorized to enter into contracts to use our services. Our platform and services are not intended for personal, household, or consumer freight.

VaultLine operates as a licensed freight broker (FMCSA-licensed) and Licensed Customs House Broker (CHB). In our capacity as freight broker, we arrange transportation through third-party carriers. In our capacity as CHB, we act as an authorized agent for customs clearance. The specific terms and responsibilities for each service type are detailed in separate service agreements provided at the time of booking.

To access certain features of our platform — including the shipment tracking portal, quoting tools, and document management — you may be required to create an account. By creating an account, you agree to the following:

• You will provide accurate, complete, and current information during registration and keep it updated
• You are responsible for maintaining the confidentiality of your login credentials
• You are solely responsible for all activity that occurs under your account
• You will notify VaultLine immediately at info@vaultlinecargo.com if you become aware of any unauthorized use of your account
• You will not share your credentials with any third party or allow multiple users to access the platform under a single account

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms, involve fraudulent activity, or pose a security risk to our systems or other users.

All freight quotes provided by VaultLine Cargo are estimates only and are subject to change based on carrier availability, fuel surcharges, accessorial charges, dimensional weight recalculations, and other market factors. A quote does not constitute a binding offer until confirmed in writing by a VaultLine representative and a booking confirmation or shipment order is issued.

You agree that all information provided when requesting a quote or booking a shipment — including commodity descriptions, weight, dimensions, declared value, and any hazardous material classifications — is accurate and complete. You acknowledge that:

• Inaccurate or incomplete cargo information may result in additional charges, delays, or shipment refusal
• You bear sole responsibility for proper packaging, labeling, and documentation of your freight
• Dangerous goods must be declared in full compliance with IATA, DOT, and IMDG regulations, as applicable
• Payment terms are as specified in your account agreement or service invoice; standard payment is due within 30 days of invoice unless otherwise agreed
• Late payments may be subject to a 1.5% monthly finance charge or the maximum permitted by law, whichever is less

VaultLine reserves the right to place credit holds on accounts with outstanding balances and to require prepayment for services at our sole discretion.

You agree not to use our website, portal, or services for any of the following purposes:

• Shipping prohibited, controlled, sanctioned, or embargoed commodities under US or international law
• Providing false or misleading freight information, including misdeclaring hazardous materials
• Attempting to gain unauthorized access to our systems, databases, or other users' data
• Transmitting malware, spam, or any code that could harm our platform or other users
• Reverse-engineering, scraping, or data-mining our website or portal without express written permission
• Impersonating VaultLine staff, agents, or other clients
• Using our services in violation of any applicable local, state, federal, or international law or regulation
• Circumventing or attempting to circumvent our security measures or authentication systems

Violation of these prohibitions may result in immediate account termination, refusal of service, and referral to appropriate law enforcement authorities. VaultLine Cargo will cooperate fully with any government investigation related to freight compliance violations.

All content on the VaultLine Cargo website and portal — including but not limited to text, graphics, logos, icons, images, data compilations, and software — is the exclusive property of VaultLine Cargo LLC or its licensors and is protected under applicable US and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website and portal solely for your legitimate business purposes in connection with VaultLine's services. This license does not permit you to:

• Copy, reproduce, modify, or create derivative works from any VaultLine content
• Use VaultLine's name, logo, or trademarks without our prior written consent
• Publicly display, distribute, or transmit any portion of our platform content
• Use our platform or content for any commercial purpose other than engaging our logistics services

Any feedback, suggestions, or ideas you submit to VaultLine may be used by us freely without obligation of compensation, acknowledgment, or confidentiality.

VaultLine Cargo acts as a freight broker and not as a motor carrier, NVOCC, or direct freight carrier, except where expressly stated otherwise. As a licensed broker, VaultLine arranges transportation through third-party carriers. VaultLine's liability for loss, damage, or delay of cargo is expressly limited as follows:

• VaultLine's maximum liability for any claim arising from brokerage services shall not exceed the lesser of the actual loss or the freight charges paid for the affected shipment
• VaultLine is not liable for consequential, indirect, incidental, punitive, or special damages of any kind, including lost profits or business interruption
• Cargo liability is governed by the carrier's bill of lading and applicable tariffs; VaultLine strongly recommends all-risk cargo insurance for every shipment
• VaultLine is not responsible for delays caused by weather events, natural disasters, regulatory actions, customs holds, labor disputes, or other force majeure events

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

You agree to defend, indemnify, and hold harmless VaultLine Cargo LLC, its officers, directors, employees, agents, carriers, partners, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation
• Inaccurate, incomplete, or fraudulent information provided to VaultLine or to customs authorities
• Improper packaging, labeling, or documentation of your freight
• Your shipment of prohibited, dangerous, or misdeclared goods
• Claims by third parties relating to cargo you tendered to VaultLine for transportation
• Your infringement of any intellectual property or other rights of any third party

VaultLine reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

These Terms and any dispute arising out of or related to them or VaultLine's services shall be governed by the laws of the State of Texas, USA, without regard to conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof (excluding claims for injunctive or other equitable relief) shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Houston, Texas, or by remote hearing. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Freight claims subject to the Carmack Amendment or other federal regulations governing cargo liability shall be handled in accordance with applicable law.

Your use of our website and services is also governed by VaultLine Cargo's Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

Key elements of how we handle data in the context of logistics services:

• Shipment data (origin, destination, cargo details) is shared with carriers, customs authorities, and other parties required to execute your shipment
• We retain shipment records and documentation as required by US Customs regulations and applicable law
• We implement industry-standard security measures to protect your data, including encryption and access controls
• We will not sell your personal data or shipment information to unaffiliated third parties for marketing purposes

To review our full Privacy Policy, visit vaultlinecargo.com/privacy.

VaultLine Cargo reserves the right to modify, update, or replace these Terms at any time at our sole discretion. We will notify users of material changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date
• Sending an email notification to registered account holders for material changes
• Displaying a notice on our website or customer portal

Your continued use of our website or services following notification of changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services and notify us in writing. We recommend reviewing these Terms periodically to stay informed of any updates.

VaultLine Cargo may, in its sole discretion and without prior notice, suspend or terminate your access to our website, portal, or services if we believe you have violated these Terms, engaged in fraudulent activity, or if continued access poses a risk to our operations, other clients, or third parties.

You may terminate your account at any time by contacting us at info@vaultlinecargo.com. Termination of your account does not relieve you of any payment obligations or liabilities incurred prior to termination.

The following sections survive termination of these Terms: Intellectual Property, Liability & Disclaimers, Indemnification, Disputes & Arbitration, and any other provisions that by their nature should survive termination.

If you have any questions, concerns, or requests regarding these Terms of Use, please contact VaultLine Cargo through the following channels:

• Email: info@vaultlinecargo.com
• Contact Form: vaultlinecargo.com/contact
• Mailing Address: VaultLine Cargo LLC, United States of America
• Operating Hours: 24/7 Dispatch — our team is always available for urgent shipment matters

By using VaultLine Cargo's services, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them. Thank you for trusting VaultLine Cargo to move your freight — boldly and precisely.